ITIL® Continual Service Improvement (CSI) – Course + Exam Voucher


This course is purchased with an official exam voucher therefore, IT Services Management courses are not part of our “All Access Membership courses”. Please reach out to your CA representative for more information.


Course Overview
This hands-on course leads to a Certificate in ITIL Service Lifecycle Management – Continual Service
Improvement. Upon successful completion, students can expect to gain competency in continual Service
Improvement Principles, continual Service Improvement Processes, continual Service Improvement
Methods and Techniques, continual Service Improvement technology related activities, organization and technology for Continual Service Improvement, and understanding Implementation approaches, challenges, and critical success factors & risks. The main focus is the Lifecycle itself, the use of process and practice elements used within it, and the management capabilities needed to deliver quality Service Management practices in an organization.



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