This hands-on course leads to a Certificate in ITIL Service Management – Managing Across the
Lifecycle. This certification completes the Lifecycle and Capability streams by focusing on the
ancillary knowledge required to implement and manage the necessary skills associated with the use
of the Lifecycle practices. The Managing Across the Lifecycle subject areas include Introduction to
IT Service Management Business & Managerial Issues, Managing the Planning and Implementation
of IT Service Management, Management of Strategic Change, Risk Management, Managerial
Functions, Understanding Organizational Challenges, Lifecycle Project Assessment, and
Understanding Complementary Industry Guidance.
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