This hands-on course leads to a Certificate in ITIL Service Lifecycle Management – Service Strategy. Upon successful completion, students can expect to gain competencies in the leading discussions on Service Strategy, defining services and market spaces, conducting strategic analysis, applying Financial Management, managing demand, driving strategy through the Service Lifecycle, and understanding Critical success factors and risks. The main focus is the Lifecycle itself, the use of process and practice
elements used within it, and the management capabilities needed to deliver quality Service Management practices in an organization.
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