This hands on program leads to a Certificate in ITIL Service Lifecycle Management – Service Transition. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Transition domain of the ITIL Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Transition areas including
Introduction to Service Transition, Service Transition Principles, Service Transition Processes, Service Transition related activities, Organization and technology for Service Transition, Understanding Implementation approaches, Service Transition roles, Challenges, Critical success factors and risks.
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